As we all know, Fridays are a busy day in many ways for the Riu. For those members checking out tomorrow you must be checked out promptly at 12 noon. If you are changing units tomorrow, you must also be promptly checked out of your Week 53 unit at 12 Noon. Sounds like this has been a problem during the busy season. This is part of our timeshare agreement and it is mandatory. Week 1 is full again and we need to cooperate with the policy. If you are moving tomorrow, I sent you this update in an email.
Please review the Rules & Regulations. We all need to do our part to make sure we are following these. Several of these items have recently been a problem.
Royal Palm Club Rules and Regulations
- Timeshare units must be left in reasonable condition upon check out. Dishes washed and put away, trash in proper containers, refrigerator cleaned out, beach towels returned to towel hut, personal belongings removed. If you are leaving food or personal items for housekeeping, these items should be bagged up and left on the counter. Food may not be left in the refrigerators or cabinets. If additional cleaning, beyond the standard guidelines is required at check out, the member or guest will be responsible for this cost.
- Timeshare units are Non-Smoking. This policy includes Cigarettes, E Cigarettes, Vapor Cigarettes, Pipes, Cigars and any other form of smoking not listed. There is a fee imposed for smoking in timeshare units of $200 per incident. Smoking is not permitted on balconies as debris is often blown down to guest on other floors.
- Cardboard boxes are not permitted to be brought into timeshare units or hall ways. Please ask the grocery store to bag your groceries in bags and not in cardboard boxes. Bringing cardboard into timeshare units can create pest control problems which the Riu works very hard to control.
- Dishes, glasses, utensils, cookware, small kitchen appliances, furniture, etc.. may not be removed from any timeshare unit. These items may not be taken to another timeshare unit as it is not possible to maintain inventory when items are removed. If these items are missing at check out, members or guest will be responsible for replacement cost.
- Furniture may not be removed from any unit. Furniture may not be damaged by members or guest (stains, spills, cigarette burns, abuse). If the furniture is damaged by a member or guest, the member or guest is responsible for cleaning, repairs or replacement. Housekeeping will notify management if items are damaged upon check out.
- Furniture may not be taken outside onto balconies or lanai areas. Upholstered furniture is not allowed outside of the timeshare unit. Patio Furniture may not be removed from beachfront patios.
- Beachfront owners may not move patio furniture from unit to unit. If you are missing sit up chairs, please contact the timeshare rep. If you are missing beach lounge chairs, please get them from the beach. Personal items may not be left in patio areas at check out.
- Members and Guest will be responsible for any damage done to timeshare units or furnishings during their contract week.
- If an item is missing or damaged at check in, please notify timeshare management immediately. If anything is wrong with a timeshare unit, please notify timeshare or management.
- Timeshare Members and Guest must check out promptly at 12:00 at the timeshare desk. If a Timeshare Member or Guest leaves without checking out and an open balance remains on their account, the Royal Palm Club/Riu Palace Aruba has permission to charge the outstanding balance to the credit card as listed on the authorization form. There will be an administrative fee of $25.00 added to outstanding balance if the member or guest leaves without paying their balance in full.
- Check in time is 4p.m. which allows for units to be cleaned properly. Check out time is 12 noon. Luggage may be stored with the Bellman if you are changing units.
- Thanks for your cooperation.